Privacy Policy

This Privacy Notice is issued by Mizzen Horizon for Wholesale & Retail Trading Company W.LL ("Mizzen"), a Kuwait-based limited liability company (license no. 471284), with its registered office at Dar Al Awadi, IO Centers, 2nd floor, office 5412, Ahmad Al Jaber Street, Sharq, Kuwait. Mizzen operates this website and Aesop stores in Kuwait, offering Aesop’s skin, hair, and body care products online at aesop.com.kw and in-store (“Aesop Services”). This Privacy Notice is governed by the laws of Kuwait. This Privacy Notice explains how Mizzen collects and uses personal information for Aesop Services. Personal information means any data that can directly or indirectly identify an individual, like name, ID number, location, or online identifiers.

This Privacy Notice covers personal information that Mizzen collects and processes in connection with the Aesop Services, including but not limited to, personal information collected to create your customer account. Personal information refers to any data identifying a natural person directly or indirectly, such as, name, an identification number, location data, an online identifier.

Information we receive from you when you:
• visit our website, create an account, or purchase products online, by phone, in-store, or via social media.
• set up a customer account at an Aesop store or counter.
• participate in promotions, competitions, or surveys.
• attend a Mizzen event.
• contact us through text, WhatsApp, social media, or email.
Other information we collect
• Information about your visit to our website may be collected through cookies and similar technologies as further described in the cookies section of this Privacy Notice.
• We may also collect publicly available information to the extent permitted by law.

We process your personal information, such as name, contact information, order history, payment details, online identifier, device information, data collected through cookies, and geographic location for the following purposes:
• To deliver Aesop Services, including managing orders, exchanges or returns.
• To recommend suitable Aesop products and services.
• To complete transactions relating to Aesop Services and prevent fraud.
• To send marketing communications and event invitations.
• To enhance our website’s functionality and improve user experience.
• To identify suspicious transactions or unusual purchasing activity.
• To manage access to user accounts and personalize your experience on our website.
• To conduct market research and to develop, market, and supply products and services that meet customer expectations.
• To conduct internal administrative activities, including managing your account with us.
• To respond to requests or complaints.
• To ensure safety and security within our premises.
• To establish, exercise, and defend legal claims.

• Mizzen’s affiliates and group companies: Mizzen may share your personal information with its affiliates and group companies to conduct the activities described in this Privacy Notice.
• Our service providers: we engage third-party companies to help deliver Aesop Services. We may share your personal information with service providers such as IT, website, and infrastructure support providers, marketing agencies, banks and payment processors, logistics partners, and legal or external advisers. These service providers may access your data only as needed for their contracted services and are contractually obligated to implement appropriate measures to keep the data secure.
• L’Oréal Groupe: we may share your personal information with L’Oréal Groupe, the owner of Aesop, to provide Aesop Services and for other purposes described in this Privacy Notice.
• Third parties permitted by law: we may share your personal information with third parties if required by law or regulation (such as, police, regulators, government agencies, judicial bodies). We may also disclose personal information when legally allowed and necessary to protect our rights, enforce contracts, ensure national security or law enforcement, or safeguard your or the public’s rights.
• Third parties connected with business transfers: we may share your data with third parties if our business goes through a reorganization, merger, acquisition, or asset transfer, provided these parties comply with this Privacy Notice.
Our website may contain links to third-party websites with separate privacy policies. Please review their policies before sharing your data, as we do not control those websites.

We may transfer, store, and process personal information in the United Arab Emirates and the Kingdom of Saudi Arabia where Mizzen’s affiliates and group companies are located for the purposes described in this Privacy Notice. When we transfer personal data outside Kuwait, we take necessary steps to protect the personal information in line with this Privacy Notice and applicable data protection laws. For details on our transfer mechanisms, please contact us as described in ‘Section - How can you contact us?’

You have the following rights available to you in respect of the personal information we hold about you:
• Right to Access:
You have the right to obtain confirmation as to whether we process your personal information, request a copy of your personal information being processed by us, and obtain certain other information about how and why we process your personal information (like the information provided in this Privacy Notice). For your own privacy and security, at our discretion or to the extent required by applicable law, we may require you to prove your identity before providing the requested information.
• Right to Rectification:
You have the right to have incomplete or inaccurate personal information that we process about you rectified.
• Right to Erasure:
You have the right to request that we delete personal information that we process about you, except we are not obliged to do so if we need to retain such data to comply with a legal obligation or to establish, exercise or defend legal claims.
• Right to Restrict Processing:
You have the right to restrict our processing of your personal information in the following cases:
- Temporarily for a period when you have contested the accuracy of the personal information.
- Where your personal information has been unlawfully processed and you request restriction of processing instead of erasure.
- We no longer need to process such data for the purpose for which it was collected but the personal information is required by you to establish, exercise, or defend legal claims.
• Right to Data Portability:
You have the right to obtain personal information we hold about you, in a structured electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, (b) if we are processing that data based on your consent or to perform a contract with you, (c) the processing is carried out by automated means.
• Right to Object: Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise, or defense of a legal claim.
• Right to Withdraw Consent:
If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from marketing messages that you receive from us.
• Right to Lodge a Complaint with a Data Protection Authority:
You have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. We would however appreciate the chance to deal with your concerns before you approach any local data protection authority so, please contact us the first instance.
You can make a request to exercise any of these rights in relation to your personal information by sending the request to [email protected].

We use CCTV in our stores for your security and to prevent crime. Your image may be recorded during your visit. For more information, please contact us through the details provided below.

The security of your personal information is an important concern to us. We provide the utmost care in secure transmission of your personal information from your computer and other electronic devices to our servers. We use industry security standards to safeguard the confidentiality of your information and to make sure that your personal information is secure with us.
We have implemented and maintained appropriate technical and organizational security measures, policies, and procedures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind a secure network. All payment transactions are encrypted. Examples of measures we take include:
• Imposing confidentiality obligations on our staff and service providers.
• Restriction of access to your personal information to employees and third parties strictly on a need-to-know basis, such as to respond to your enquiry or request.
• Using secure communication channels for transmitting personal information; and
• Employing adequate administrative and technical controls to secure personal information.

As we collect personal information for different purposes, there is not a single retention period for all personal information. We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Notice, unless a longer retention period is required to comply with legal obligations, resolve disputes, or enforce our agreements. For more information on how long we retain your personal information, please contact us using the details provided in this Privacy Notice.

If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit this website. Cookies allow us to collect information about your computer or device, which may include your IP address (a number assigned to your computer/device when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has linked you to our website. Our website uses cookies to track and collect information about which parts of our website and newsletter (including links to other websites) you visited.

Cookies also allow us recognize your computer/device while you are on our website, and to send you to the country of origin and language you selected on your first visit to this website. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.

The types of cookies we use include:

• Strictly necessary cookies: these are required for the operation of our website, such as cookies that enable you to log into your account or make purchases, or cookies that enable us comply with applicable law (for example, to keep your information safe). We would not be able to operate our website without using strictly necessary cookies.
• Performance cookies recognize and count the number of users on our website and help us see how users move around our website. These cookies do not collect information that identifies a user. Any information collected by these cookies is anonymous. We only use such information to improve our website. This information helps us to find out how well the website works and highlights where it can be improved.
• Functionality cookies are used to recognize you when you return to our website and assist us to personalize your content and website experience by remembering your preferences. These cookies are also used to provide services you have asked for (such as watching a video). You can block these cookies using your browser settings (please see instructions below).
• Targeting cookies are used to record your visit to our website, the pages you have visited, and the links you have followed. These cookies are used to advertise relevant products to you on other websites, based on the products and categories you looked at on our website. You can block these cookies using your browser settings (please see instructions below).

Third Party Cookies

We also use third party cookies of suppliers who set their own cookies on our website with our permission to improve customer experience and offer additional functionality. We use the following third-party cookies –

• Google AdWords:

This website utilizes the online advertising program “Google AdWords”, and the associated conversion tracking cookie is set on the user’s browser. The information collected by the conversion cookies is used to provide aggregate conversion statistics to Google AdWords clients who have opted-in for conversion tracking. They are not used to acquire personal information. If you do not want to allow these cookies on your device, you can deactivate the Google conversion-tracking cookie through your user settings on your internet browser.

We also use Google AdWords remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us, you can opt out using the DoubleClick opt-out page (http://www.google.com/settings/ads) or the Network Advertising Initiative opt-out page (http://www.networkadvertising.org/managing/opt_out.asp).

If you would rather not have any of this information stored on your computer/device, you can configure your browser, so it does not accept cookies. However, if you disable cookies, you may not be able to access all parts of this website, including the purchase section. For more information and to learn how to disable cookies, please visit www.allaboutcookies.org or www.youronlinechoices.com.

• Meta Pixel:

Meta Pixel is an analytical tool that allows us to measure user activity on our website. It is a piece of code that helps identify Facebook and Instagram users and see how they interacted with the content on our website (such as, page views, product views, adding to cart/wish list, starting checkout, purchases). Meta Pixel helps us measure the effectiveness of our advertising and campaigns. For more information and to opt-out of analytics using Meta Pixel, you may change your ad preferences (including your activity off Meta technologies) in your Meta accounts centre accessible through this link https://accountscenter.facebook.com/info_and_permissions.  

• TikTok Pixel:

TikTok Pixel is a piece of code that captures users’ action on our website, including events such as adding to cart or placing an order. This provides us with insights on how users are engaging with our website and to measure the effectiveness of our advertising and campaigns. For more information and instructions on how to opt-out of analytics using TikTok Pixel, please follow this link https://www.tiktok.com/privacy/ads-and-your-data/en.

• Snapchat Pixel:

The Snap Pixel is a tool that helps advertisers measure results, optimize audience targeting, and build audiences for their ad campaigns. The Snap Pixel is a piece of code that is either installed on a website or integrated with an e-commerce store that tracks a variety of actions such as page views, add-to-cart actions, purchases, and sign-ups. For more information and instructions on how to opt-out of analytics, please visit https://values.snap.com/privacy/ads-privacy?lang=en-GB.

We will never knowingly collect personal information from individuals under the age of eighteen (18) without first obtaining verifiable parental consent. If you are under the age of 18, you should not provide information to us. If we become aware that a person under 18 has provided personal information to us without verifiable parental consent, we will take all reasonable measures to delete such information from our databases.

If there are any questions or concerns regarding this Privacy Notice, please contact us at [email protected].

This Privacy Notice is prepared in English and may be translated into other languages. In the event of any inconsistency between the English version and any translated version of this Privacy Notice, the English version shall prevail.
We reserve the right to change our Privacy Notice from time to time. To obtain a copy of the latest version at any time, please visit this website.